National Certificate: IT: End-User Computing

Full-Time I SAQA ID: 49077 I NQF Level: 3 I Credits: 130 I Course Type: National Qualification

Computer wizards that can transform confusing software into user-friendly experiences will create a well-designed career with the National Certificate: IT: End-user Computing..

Do you understand the 'ins' and 'outs' of computer technology? Are you a good communicator who enjoys teaching others how to operate a PC system? If so, scroll towards a successful career in the field of End-user Computing.

An end-user is a person who uses or is intended to use a software product on a day-to-day basis. Unlike a 'user' who creates a product, most end-users typically don't have the same level of technical understanding to make full use of a product, and have been known to become frustrated with their purchase over time. As a result they require End-User Technicians, who in the IT environment are no longer the customers, but the employees of the 'customer', teaching them how to use the products they've purchased. In a business, End-User computing can range in complexity from technicians simply clicking a series of buttons to making a system more user-friendly for staff and improving networks, to writing scripts in a controlled scripting language and modifying and executing private code.

Individuals who enter this field must have the ability to learn from experience and apply that knowledge to future troubleshooting situations. This programme teaches all the fundamentals and IT principles of computers, and empowers learners to excel confidently in the digital world of End-user Computing.

As soon as you join the SA College of Technology family, you become part of a network of students, lecturers and friends, who will assist and support you during this exciting journey in your life. Our courses are designed to make your learning as comfortable as possible, with facilities that allow you to build your career in a relaxed and friendly atmosphere. Our lecturers will provide all the support and guidance you require, so you leave SA College of Technology with an unforgettable campus experience.

Registering for the FET Certificate in IT Technical Support is simple. We have various touch-points for your convenience. Simply call, email, fill in an online enquiry form, or pop into one of our 17 campuses nationwide, where one of our consultants will gladly assist you.

You will cover these modules during the duration of your diploma:

• Format documents
• Enhance a document through the use of tables and columns
• Create merged documents

• Prepare and produce a presentation according to given brief
• Enhance presentation appearance

• Create and edit Spreadsheets
• Solve a given problem
• Enhance the functionality and apply graph/charts to a Spreadsheets

• Enhance, edit and organise electronic messages using a GUI-based messaging application
• Use electronic mail to send and receive messages

• Use computer technology to research a computer topic
• Principles of the internet and the world-wide-web
• Searching the Internet
• Using computer technology to research

• Principles of computer networks
• Computer architecture concepts
• Data communications
• Preventative maintenance, including environmental and safety issues in a computer environment
• Concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner
• The application and effect of Information and Communication Technologies (ICT) on society

• Solve given problems
• Working with simple databases

• Fundamental English 1st Language and HIV/AIDS
• Fundamental Maths

This programme includes a compulsory Workplace Learning component. Workplace learning provides important opportunities for professional and personal growth. It addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her personal skills.

• End-user Support Administrator
• Data Capturer
• Office Administrator (Admin Assistant)

• Upon successful completion of the whole programme SA College of Technology will apply to MICT SETA on your behalf for the National Certificate: End-user Computing.
• Upon successful completion of the optional external examinations, you will receive CompTIA Strata, MOS, and ICDL Certification.