Full-Time I SAQA ID: 78964 I NQF Level: 4 I Credits: 163 I Course Type: Services Seta
Join the technologically advanced world and become techno-savvy with an FET Certificate in IT Technical Support.
Why this course is perfect for you?
Computer enthusiasts who wish to enhance their technical skills should pursue a career in IT Technical Support.
Technical support services help the user solve specific problems that are associated with a particular product as opposed to providing training or customisation services. These are technology related products which include computers, televisions, digital video recorders, and even cell phones. As an IT Support Technician, you will assist users with setup, maintenance, troubleshooting and problems they may have with their computers. You may provide two types of services, i.e. in person or remotely via a website, live support software or email. Specialisation of support might have you helping customers with a specific brand to type of product or you may help users with any computer related problem. Problems may include hardware setup, loss of data, and non-working software among others
Some of the subjects within the FET Certificate in IT Technical Support are PC technologies, COMTIA and network technologies. With this certificate you will be provided with an entry-level qualification into the field of computer science and information technology, with a specialisation in systems support.
Why study with SA College of Technology?
As soon as you join the SA College of Technology family, you become part of a network of students, lecturers and friends, who will assist and support you during this exciting journey in your life. Our courses are designed to make your learning as comfortable as possible, with facilities that allow you to build your career in a relaxed and friendly atmosphere. Our lecturers will provide all the support and guidance you require, so you leave SA College of Technology with an unforgettable campus experience.
How to get in?
Registering for the FET Certificate in IT Technical Support is simple. We have various touch-points for your convenience. Simply call, email, fill in an online enquiry form, or pop into one of our 17 campuses nationwide, where one of our consultants will gladly assist you.
Requirements:
- English language at NQF 3/Grade 11 or equivalent.
- Mathematical Literacy at NQF 3/Grade 11 or equivalent.
- Admission may be subject to an interview with an academic staff member
Time you will spend on the course:
This is a one-year full time course. A year planner and academic calendar is available at the start of the year with dates and times of classes and campus activities to help you plan your schedule.
Course content and modules
You will cover these modules during the duration of your diploma:
PC Technologies (A+ PREPARATION)
CompTIA A+ 220-801 Exam Objectives Mapped to Chapters
- Domain 1.0 Pc Hardware
- Domain 2.0 Networking
- Domain 3.0 Laptops
- Domain 4.0 Printers
- Domain 5.0 Operational Procedures
CompTIA A+ 220-802 Exam Objectives Mapped to Chapters
- Domain 1.0 Operating Systems
- Domain 2.0 Security
- Domain 3.0 Mobile Devices
- Domain 4.0 Troubleshooting
Fundamentals (Refer to CAT)
- English 1st language - Level 4
- South African 2nd language - Level 3
- Mathematical literacy - Level 4
Network Technologies (N+ PREPARATION)
CompTIA's Network+ N10-006 Exam Objectives Mapped to Chapters
- Introduction to Networking
- How Computers Find Each Other on Networks
- How Data Is Transported Over Networks
- Structured Cabling and Networking Elements
- Network Cabling
- Wireless Networking
- Cloud Computing and Remote Access
- Network Risk Management
- Unified Communications and Network Performance Management
- Network Segmentation and Virtualisation
- Wide Area Networks
- Industrial and Enterprise Networking
Workplace Learning
This programme includes a compulsory Workplace Learning component. Workplace learning provides important opportunities for professional and personal growth. It addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her personal skills.
Careers you'd be great at
- End User Support Technician
- IT Technician
- Network Technician
- Server Administrator
- LAN Administrator
The strength in your qualification
- Upon successful completion of the whole programme, i.e. competence achieved in the summative assessments, the successful completion of the WIL component, and provided the learner's PoE is found competent, the learner will receive a SA College of Technology Results Letter outlining the unit standards covered.
- SA College of Technology will apply to MICT SETA on the learner's behalf for the Further Education and Training Certificate: Technical Support Support, SAQA ID 78964, and NQF level 4 with 164 Credits Certificate to be awarded.
- Upon successful completion of the optional external examinations, the learner will receive CompTIA Certification.